Going into a business agreement with Jim Titus, is unlike going into business with anyone else. There are no signatures on a formal document. There are no estimates, timetables or schedules of anysort. No, with Jim, all decisions end with the handshake from a hand callused from a life of marine carpentry.
A native New Yorker, who is typically slow to trust, I started to sweat my nonchalant, contract free agreement, especially at first. For weeks after the wood arrived at Jim’s shop, a dozen calls and a half dozen emails to the shop owner went unanswered. Mount Hope seemed an appropriate business name as the pressure was mounting, and all I had was the hope that I could trust a local carpenter who told me he would give me a good deal.
I drove by his shop one afternoon to see if I could catch him. Sure enough he saw me, gave me a wave and asked me how I was doing. I went on to ask him 21 questions about getting started on the mast. The full WHO, WHAT, WHEN, WHERE, WHY and especially HOW. Jim just smiled, explained that he was just finishing up some other projects but assured me that we would get started soon enough. And with that he went back to work. As I was leaving I spotted a young guy carrying some tools from the shop. After exhcnaging pleasentries the journalist in me began asking him what he thought about Jim and Mount Hope.
“You see these tools,” the young man asked gesturing to the power tools in his arms.
I told him that I did.
“I left these tools in the shop before I went over to Afghanistan,” he said. He explained that in a business where tools are often misplaced or walk off, every tool he left there before being deployed was waiting for him when he returned.
It seemed like a small thing, holding on to someone’s tools but to this soldier it meant a whole lot.
“You’ve come to the right place. Jim will take care of you,” said the soldier. “He takes care of everyone around here. He’s sort of like Newport’s big brother.”
He picked up the rest of his tools, wished me luck and strolled off, taking with him all of my earlier concerns.